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Jama Connect Interchange User Guide

Cloud backups and data retention

Jama Connect Interchange cloud instances are hosted by Amazon Web Services (AWS). Each instance is backed up daily, and backups are retained for seven days.

The backup includes the connection and integration data that you see in your Interchange instance, including connector settings, integration settings, links, and log messages.

The backup does not include the individual item data originating from the linked system (for example: Jama Connect items, Jira issues, Excel templates stored in Jama Connect). Data stored in these systems are subject to each respective system’s backup and data retention policies.