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Jama Connect Interchange User Guide

Perform a Full Sync for Jira integrations

To maximize performance and minimize load on Jama Connect and the integrated system, regular syncs include only items that were modified since the last integration run. However, you can sync all items with the Full Sync option.


Only run a Full Sync when advised by Jama Software Support because it is a performance-intensive operation.

  1. On the Integrations page, click the link for the integration.

  2. On the Integration dashboard, click Full sync.

    The Full Sync wizard opens.

  3. On the Select Type page, select whether to run a Default sync or Custom sync, and click Next.

    • Default sync — Select this option to fully synchronize all mapped fields for all items in the integration. For a full description of the default full sync process, see Delta syncs and full syncs.

    • Custom sync — Select this option to select specific fields and elements to sync, and their sync direction.

  4. (Custom syncs only) On the Select Items page, select one or more of the following options, and click Next.

    • Create new items — Select whether to sync any new items that were added to Jama Connect and/or Jira since the last sync. Only items that meet the criteria selected for the integration (such as project and set locations, issue types, creation rules) are synced.

    • Update existing fields — For items that are already being synced, select one or more mapped fields to sync, and the sync direction.

      Only fields mapped on the Field Mapping page are listed. If a field can be synced only one way (for example, because it is marked read­–only in one system), its sync direction is locked.

  5. On the Sync Preview page, review the information for the sync, and click Confirm.


The full sync is run. When the sync finishes processing, a message is posted on the Logs page.